RETURN, EXCHANGE & CANCELLATION POLICY

RETURN & REFUND POLICY

  • Returns are not permitted in Yazhs. But exchange are permitted within 03 days of delivery, as long as the item is unused, sealed and not damaged. Please drop us an email at care@yazhs.com or whatsapp us on +919043766999 within 72 hours of delivery.
  • We will contact you to get more information about the reason for your request for exchange and after we receive the product back from you, after ensuring that the product is sealed and not damaged, exchange will be processed.
  • Kindly note that there will be an additional charge of INR 100/- for the exchange processing. Courier charges for the reverse shipment to us will have to be borne by the customer.
  • In case of rare occasions where you receive a damaged product, please reach out to us at sales@yazhs.com within 24 hours of delivery and our sales team will assist you with a replacement. Kindly provide a video proof of package opening to claim damage during transit.
  • Damages caused upon negligence or incorrect application cannot be covered under the Returns Policy.
  • No exchange or return can be processed in case of allergies/skin reactions, dislikes of fragrance or color variations. (The scent and color of organic ingredients may vary from harvest to harvest depending on environmental and soil conditions.)
  • We highly recommend checking the ingredients list in case of known allergies and performing a patch test prior to use to check for unknown allergies.
  • If the order is lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
  • Any items purchased under sale / offers / discount coupons are not eligible for exchange except for damaged during transit.
  • If you return an order delivered to you, order shipping charges & return shipping charges will not be refunded.

CANCELLATION POLICY

Customers can always cancel the order before it is shipped. Call us at the earliest to +91-90437-66999 (Mon – Sat 10:30 AM – 6:00 PM IST)

Please be advised that some of the orders are shipped on the same day and it may not always be possible to cancel.

Any amount paid will be credited into the same payment mode using which the payment was made. Please note that the time taken to credit back the amount depends on the return payment processing by the payment gateways.

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